How to Get Great Reviews & Ratings From Your Customers
Happy customers, happy life - right? The voice of the customer and boosting your customer experience are terms plastered all over every company's best practice guides. But what solutions are available to truly streamline and enhance your relationship with your customers? Increasing the likelihood that they will write the ever-powerful online review for your future customers to see?
Here are our top three guiding tenants for how to get more ratings and reviews from your customers.
Go digital or get left behind
No longer interested in outdated processes, like 8-hour appointment windows and phone call only reminders, today’s buyers demand a painless process that delivers best in class service on either a wonderful day (installation of new floors) or a not so wonderful day (dealing with a plumbing issue). PinPoint Status offers two-way text communication:
First with appointment reminders and service technician ID photo and bio
Second with day of real-time GPS arrival updates
Third by automatically asking for a review via text after the technician leaves the jobsite which can then be uploaded directly to Google and Houzz
See it live - schedule your demo.
The customer is always right
Cliche yes - truer more now in 2022 than ever before - absolutely. Customer service is always a top priority in the home service industry. With so many service providers to choose from literally at their fingertips, selecting the right provider 9 times out of 10 came down to their online reviews. The true power of a Google Review is not always fully understood, here’s the impact broken down simply. More reviews (good ones, hopefully) equal a higher search engine ranking, according to a recent article. Pro tip: Google also recently confirmed that responding to your reviews improves SEO! PinPoint Status helps accelerate the often-cumbersome review gathering process by embedding the request via text message after every single appointment:
Low ratings can hurt just as much as a high rating can help. Our low-alert rating feature instantly notifies you of a 3 star or lower rating, offering you the chance to fix the mistake before the review goes live and runs the risk of tarnishing your reputation and hard earned/high value reviews.
How to serve your customers throughout a pandemic
A continuing pandemic requires safety and security communications prior to an appointment. Your customers want to know:
Who is coming into their home - PinPoint’s photo IDs and bios included via text message
When PinPoint’s GPS monitoring provides real time updates
What safety measures are in place to keep their family safe
Current PinPoint Status clients have included a link to their company’s safety protocols and expectations while visiting a home (things like masks, symptom free tech and homeowners, and social distancing when possible). This reduces the risk of cancellations at the last minute due to sickness or misalignment on expectations of your company’s protocols, designed to keep everyone safe and healthy.
Book your live demo today.