PinPoint Status Integration With ActionFlow Enhances Customer Communications

Achieve streamlined home service customer communication with one mobile application

PinPoint Status, the leading SaaS software application that provides accurate appointment arrival times for companies within the home services industry, now integrates with ActionFlow, the top platform for process automation and business growth. Together, PinPoint Status and ActionFlow deliver world class customer service for the home service industry by combining project workflows and customer communications.

Learn More About the Partnership

Developed to provide countertop fabricators with a powerful business management solution, ActionFlow improves efficiency, organization and overall company profitability. PinPoint Status utilizes mobile technology to automate the in-home appointment scheduling and to facilitate two-way communications between service techs and customers. Office managers are able to leverage the platform’s desktop portal in order to monitor schedules and service tech performance. 

“PinPoint Status adds valuable features for ActionFlow clients, including automated appointment reminders, two-way texting, GPS monitoring, employee bio and photo information, and capture and posting of customer reviews and online ratings”, remarks Reese Watt, ActionFlow Founder and CEO, “Our integration with PinPoint Status is a way for us to add significant value for our ActionFlow clients.” The new integration provides PinPoint Status with many important benefits as well.

“Our partnership with ActionFlow, a leading solution in the countertop industry, provides us with significant access into this important market,” remarks Nick Began, PinPoint Status Founder and CEO, “By putting an end to long appointment windows and uncertain arrival times, we help ActionFlow to increase customer satisfaction, reduce missed appointments and unnecessary phone calls, and drive positive customer reviews and online ratings.”

PinPoint Status syncs with customer data inside of ActionFlow to save time and money by:

  • Automating appointment reminders & reducing call volumes. PinPoint Status app integrates with ActionFlow’s job management and scheduling data, automating customer communications.
  • Eliminating missed appointments. Customers get an accurate estimate of arrival time and notification if anything changes.
  • Building customer loyalty. Customer experience is transformed through simplified two-way text communications, GPS location monitoring, service technician photo identification, and customer feedback capture and positive reviews and online ratings.  
  • Measuring employee performance & building online reviews. Automatically ask customers to review their service after a job is done. Generate employee performance reports and help capture positive online reviews.

ActionFlow provides its clients with process automation in a comprehensive system that incorporates all aspects of the countertop industry including automated CRM, quoting, scheduling, inventory management, client files, barcodes and reports all in one place. The PinPoint Status app is available for download on Google Play and the Apple App Store. A subscription costs $18.99/month for each tech actively using the platform. Request a one-on-one demo of PinPoint Status: https://www.pinpointstatus.com/integrations/actionflow/ 

About PinPoint Status: PinPoint Status’ proprietary software (mobile app and platform) syncs with over 250 ERP solutions to deliver automated appointment reminders, accurate arrival estimates, and real-time updates including low-alert ratings. Created by Nick Began, co-founder of RockHeads Group USA, PinPoint Status eliminates communication gaps between in-home service providers and the homeowners they serve. Learn more at pinpointstatus.com.

About ActionFlow: ActionFlow is a customizable software developed to provide countertop fabricators with a powerful and comprehensive business management solution to further improve efficiency, organization and overall company profitability. ActionFlow provides its clients with process automation in a comprehensive system that incorporates all aspects of the countertop industry including CRM, quoting, scheduling, inventory management, client files and reports all in one place. Learn more at actionflow.net