Integration helps surface fabricators and installers by automating appointment updates and feedback collection to improve the customer experience.
[ORLANDO, FL, BEDFORD HEIGHTS, OH] Live from Coverings, the preeminent ceramic tile & natural stone showcase in North America, PinPoint Status today announced the launch of its Google Calendar integration, its third connection to a major scheduling platform and the first to serve companies both in and beyond the countertop fabrication industry.
This integration enables PinPoint Status to pull scheduling and appointment data from Google Calendar to keep field-service providers, company admins, and homeowners on the same page. This milestone is a major move toward PinPoint’s mission of globally reinventing in-home service.
“The Google Calendar sync is a game-changer for mom-and-pop service companies,” says Nick Began, CEO of PinPoint Status. “By plugging in this technology, they can deliver the kind of exceptional in-home customer experience the big box stores are just now starting to deliver, at a fraction of the cost.”
Features and benefits of the PinPoint Status platform include:
- For admins: A LIVE dashboard of customer feedback at the individual service provider level, real-time GPS fleet tracking, automated appointment reminders & feedback requests, and improved company culture through gamification.
- For service providers: A clear daily schedule of appointments, anonymous 2-way text messaging with customers, and happier homeowners and supervisors.
- For homeowners: Shorter appointment windows, proactive customer service, and the peace of mind knowing exactly who’s coming and when.
The PinPoint Status App is available for download on Google Play and the Apple App Store. A subscription costs $19/month for each tech actively using the platform. Request a one-on-one demo of PinPoint Status here.
About PinPoint Status: PinPoint Status was created by Nick Began, co-founder of RockHeads Group USA and a successful countertop fabrication entrepreneur, to eliminate communication gaps between in-home service providers and the homeowners they serve. In addition to Google Calendar, PinPoint Status integrates with Moraware and StoneApp by StoneGrid, and can be customized to sync with more than 250 ERP solutions, both niche and industry-agnostic. Learn more at pinpointstatus.com.