How it Works

1. SYNC

PinPoint syncs with your customer data and appointments.

  • Moraware
  • StoneApp
  • Easededge
  • ActionFlow
  • Google Calendar
notify
2. NOTIFY

Customers automatically receive appointment reminders, their service provider’s photo and bio, and updates via SMS text message.

3. UPDATE

The service provider checks into each appointment, quickly notifying customers when they’re on their way.

track
4. TRACK

By starting an appointment, the provider enables GPS location updates and direct, anonymized 2-way communication with the customer.

5. DELIGHT

You’ve provided an optimal in-home appointment experience that made your customers feel connected, safe, and satisfied resulting in loyalty and referrals.

PinPoint Status Customer Service
PinPoint Status Dashboard View
6. INSIGHT

Admins can view all active service providers and receive real-time customer feedback, including new low alert ratings to proactively troubleshoot problems and manage the business more efficiently.

Service providers can upload photos via the PinPoint Status app to document completion or issues during the appointment.

Frequently Asked Questions

faqs

Pricing for the PinPoint Status app is a low flat monthly rate based on your number of in-home service providers. View our Pricing page.

No, PinPoint can be purchased month-to-month, with additional discounts available for annual commitments.

We can integrate with your customer and appointment data and train your team in as little as two weeks.

Our software service does not require anything to use it besides a web-enabled mobile device.

The PinPoint Status app asks for customer feedback after the completion of every job. Once that feedback is submitted, a link with an option to directly post the comments as a Google Review appears on the screen.

The PinPoint Status app asks for customer feedback after the completion of every job. Once that feedback is submitted, a link with an option to directly post the comments as a Google Review appears on the screen.

Ratings are pulled into the PinPoint Status reporting dashboard.  If the rating is lower than a 3, a low rating alert email is sent to staff members alerting them that there is a customer issue that needs to be addressed.